In light of the COVID-19 pandemic outbreak globally, GIANTECH has been closely monitoring the latest situation and continuously adapting our business operations to keep our spare parts provision and technical support on-going. The safety and welfare of our team is our priority, while we also do our best to support your needs during this critical period.
Our business continuity plan includes various measures to minimise the risk of infection across our entire company. Our primary measures include the following:
1. GIANTECH Product Team – Split-team Work Arrangement
Our Products team has split into 2 teams – which they will be working at different locations. The teams will take alternate schedules to work from home on a weekly basis.
2. GIANTECH Service Team – Health & Hygiene Precautions
Prior to job confirmation, all vessels are required to fill up a Health Declaration Form. We have prepared the appropriate precautionary measures to safeguard our service engineers’ health and safety.
3. GIANTECH Customer – Local Support & Remote Troubleshooting Advice
We understand that you need us more than ever before. During this difficult period, your vessel cannot afford to have critical equipment ( IGGs, N2s, Boilers, Incinerators ) breakdown unexpectedly. Hence we have further expanded various channels to further support you:
a. Providing service engineers support locally in these countries – Singapore – China – Croatia
b. Providing remote troubleshooting advice through email/calls
This is a difficult time for all of us, but we will go through it together.